Confidential

Management | Teterboro New Jersey, USA

Job Requirements

Qualifications:bull; Bachelor's degree in aviation management, business administration, marketing or a related field.bull; Minimum of 3 years of experience in charter sales, coordination or a similar role, preferably within a Part 135helicopter operation.bull; Experience with selling to and serving high end clients and corporations.bull; Experience with marketing and brand awareness campaignsbull; Exceptional organizational and time management skills, with the ability to manage multiple taskssimultaneously.bull; Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.bull; Strong knowledge of FAA regulations and Part 135 operational requirements preferred.bull; Proficiency MS Suite; aviation software a plus.bull; Ability to work flexible hours, including evenings and weekends, as required. Preferred Qualifications:bull; Previous experience working with luxury helicopter charter sales or hospitality serving high-end clientele.bull; Certification or training in aviation safety and compliance. Compensation:bull; Competitive base salary (based on experience) in addition to a structured bonus for achieving and exceedingbudgets and business plan milestones,bull; Comprehensive benefits package.

Job Description

Private aviation helicopter company is looking for a Charter Flights Director. This exciting position includesresponsibility for managing and coordinating all aspects of a legacy Part 135 helicopter Charter Division (theldquo;Divisionrdquo;). This role will report directly to the ldquo;Companyrsquo;srdquo; CEO and work closely with the Marketing and Business Development department. This position requires a high level of experience in charter sales, high- end clientele and hospitality, growth strategies, customer service, and operational efficiency, and working with multiple departments, to ensure the seamless execution of charter flights, while adhering to FAA regulations and company policies. This is a new senior role in the Company, and the candidate will be responsible for developing and executing a business plan for the Division, which includes a focus on significantly growing charter sales, fleet optimization, increased profitability and margins, and geographic destination expansion.
Key Responsibilities and Duties
Charter Coordination:bull; Manage and coordinate helicopter charter seat sales, including quoting, booking, and scheduling.bull; Managing the Companyrsquo;s current book of business while marketing to new clients and verticals, in order tobuild a year-round business with advanced bookings and loyal long-term customers.bull; Liaise with high-net-worth individuals and corporations, with the ability to understand their requirements,needs, and tailor bespoke itineraries to provide exceptional air travel experiences.bull; Working closely with the companyrsquo;s team of pilots and other divisions to ensure a seamless first-class servicefor a demanding and particular client base.
Customer Service:bull; Ensure that the company is seen as a ldquo;Service Firstrdquo; organization, with extreme attention to detail for eachcustomer experience.bull; Provide exemplary service to high-end clientele and corporations, addressing inquiries, and resolving issues,promptly and professionally.bull; Maintain regular communication with clients to ensure satisfaction and build long-term relationships.bull; Contribute to the expansion and ongoing maintenance of the Divisionrsquo;s customer relationship managementdatabase (CRM).bull; Ensure that flight amenities are available and provided to clients.bull; Close monitoring of improvements and enhancements for the Companyrsquo;s services.bull; Provide full-service planning and contingency back up with multiple forms of transportation when issues with acharter occurs.
Marketing and Sales Growth:bull; Manage proactive client engagements through various marketing, including: email campaigns, social media,special events, personalized meetings etc. to drive better execution of services.bull; Develop sales growth strategies to drive new client growth and expand existing client usage.bull; Work closely with the Marketing and Business Development division, to expand destination partnerships witha proactive view of innovation, keeping ahead of the market and promoting charter services across omni mediachannels.bull; Organize and lead client meetings, assist marketing in industry and hospitality trade associations and buildnew business relationships/JVs.bull; Provide input on Company wide marketing strategies and materials, to enhance the visibility and appeal ofcharter services.bull; Provide support for business expansion efforts, including additional partnership organizations and innovativedestination partners.
bull; Ability to provide annual and monthly sales projections through the busy and prebooking seasons, i.e. creatinga booking schedule six months in advance of the companyrsquo;s busy summer season.Operational Support:bull; Coordinate with pilots, ground crew, and maintenance teams to ensure all flights are conducted safely andadhere to strict time schedules.bull; Monitor and manage flight schedules and weather conditions to optimize flight operations with otherdepartments.bull; Flight Following Capabilitiesbull; Build relationships with other helicopter and private jet operators in order to provide end-to-end customizedtransportation solutions and have reserve flex charter capacity when needed.bull; Ensure all necessary documentation, including flight manifests and regulatory paperwork, is accuratelycompleted and assessable and filed with the operations department.Safety and Compliance:bull; Maintain up-to-date knowledge of FAA regulations and ensure all operations adhere to Part 135 standards.bull; Assist with regular audits and coordinate with any helicopter downtimes, which include regular FAA sectionedinspections and compliance with safety protocols and operational procedures.bull; Coordinate with the Companyrsquo;s safety manager to address any safety concerns or incidents promptly.Administrative Duties:bull; Provide weekly and monthly management reporting to track sales, utilization, month-over-month growth, salesand profitability metrics/KPIrsquo;s, client preferences, customer service monitoring and feedback,bull; Maintain detailed records of all charter activities, including client information, client preferences, flightdetails, and transactions.bull; Prepare and analyze reports on charter operations, identifying areas for improvement and implementing newsolutions and related services.